Terms of service

These General Terms of Sale govern the purchase of products sold through the website www.lelunegioielli.it (the “Site”) and apply to all orders placed by consumers, pursuant to Legislative Decree 206/2005 as amended.

1. Scope and pre-contractual information

These General Terms of Sale govern all purchases made through the Site by consumers, meaning natural persons purchasing for purposes unrelated to their business, commercial, craft or professional activity.

Before entering into the purchase contract, the Customer is invited to review the essential characteristics of the products, their price including VAT, any shipping costs and any other applicable charges, the payment methods available, the estimated order processing and delivery times, the conditions for exercising the right of withdrawal, the Legal Guarantee of Conformity, any Warranty Extension (LELUNE Commercial Guarantee) and how to contact Customer Service.

The Customer declares and warrants that they have the legal capacity to enter into binding contracts, are at least eighteen years of age and are purchasing the products solely for personal purposes and not in the course of any business, commercial, craft or professional activity, excluding any resale purpose.

LELUNE reserves the right not to accept or not to fulfil orders from persons who do not meet the above requirements.

Non-acceptance of an order, including partial non-acceptance, as well as any suspension, interruption or temporary unavailability of the Site, does not entitle the Customer to any compensation for damages, indemnity or other claims, without prejudice to the mandatory rights granted by applicable law.

Before submitting an order, the Customer must read these General Terms of Sale and expressly accept them by ticking the relevant box during checkout. Such acceptance is a necessary condition for completing the order and implies full knowledge and complete acceptance of these General Terms of Sale.

Submitting an order constitutes an offer to purchase the selected products and entails the Customer's obligation to pay.

After completing the purchase, the Customer will receive a confirmation at the email address provided when ordering, containing a summary of the products purchased, the price paid, any shipping costs, the payment method used and the main information about the order.

By confirming the order and completing the purchase, the Customer declares that they have read, understood and fully accepted these General Terms of Sale, which form an integral part of the sales contract concluded with Coscia S.r.l.

2. Products

LELUNE sells jewellery made in Italy in gold or silver, embellished with pearls, diamonds, precious and semi-precious stones.

Product photographs and descriptions are produced to represent the products' characteristics as faithfully as possible. Slight differences in colour, shade, size or weight due to device settings, natural materials or goldsmithing processes do not constitute a lack of conformity.

Any weight stated on product pages is indicative and may vary slightly due to the production process.

3. Product availability

Products shown on the Site are normally available; however, their publication does not guarantee actual availability at the time of ordering.

If a product turns out to be unavailable after the purchase has been completed, LELUNE will promptly inform the Customer, who may choose between a refund of the amount paid, replacement with a product of equal value or waiting for restocking, where possible.

4. Prices

All prices are in Euro and include VAT.

Shipping costs are shown before the order is completed and summarised in the order confirmation.

LELUNE reserves the right to change product prices at any time; orders already confirmed will be charged at the prices in force at the time of purchase.

If, owing to a clerical or technical error, a price is published that is manifestly incorrect compared with the actual value of the product, LELUNE reserves the right to cancel the order, promptly informing the Customer and refunding any amounts already paid.

Discount codes may only be used in accordance with the conditions of the relevant promotion, cannot be exchanged for cash and cannot be combined unless otherwise stated.

5. How to purchase

To purchase products on the Site, simply browse the Catalogue, select the desired product, choose any available variant, enter the quantity and add it to the cart.

The contents of the cart can be changed at any time before final confirmation of the order by adding, removing or changing the selected products.

The Customer can complete the purchase by logging into their account, registering on the Site or checking out as a guest, entering the data required to complete the order.

The order submitted constitutes an offer to purchase. The sales contract is deemed concluded when the Customer receives, at the email address provided, LELUNE's confirmation that the order has been accepted.

LELUNE reserves the right not to accept, to suspend or to cancel orders that are incomplete, irregular or suspicious, that relate to products no longer available, or where there are reasonable grounds to believe that the purchase is being made for fraudulent, unlawful or resale purposes, or where the Customer has defaulted on previous contractual relationships with Coscia S.r.l. In such cases the Customer will be promptly informed and, if payment has already been made, will receive a refund of any amounts paid.

LELUNE normally processes orders within two working days of receipt, except for company closures, public holidays, holiday periods or other circumstances that may affect processing times. The times stated are indicative only and do not constitute essential terms for the conclusion of the contract.

6. Payment methods

Payment can be made by credit or debit card on the main international networks, PayPal, Scalapay or bank transfer, using the methods available at the time of purchase.

Some payment methods may require additional authentication by the bank or payment service provider.

Data relating to the payment instruments used by the Customer are processed exclusively by the respective payment service providers using security protocols that comply with industry standards. LELUNE only receives confirmation that the payment has been authorised and has no access to the full payment card details or other confidential information about the instruments used by the Customer.

LELUNE cannot be held liable for any malfunctions, interruptions, errors or service failures attributable to payment systems operated by third parties, banks or their service providers.

If payment is not authorised, is refused or cannot be completed for any reason, the order will be automatically cancelled without any obligation of delivery or compensation on LELUNE's part.

If paying by bank transfer, the order will be processed once the amount due has actually been credited.

7. Made-to-measure jewellery

At the Customer's request and subject to LELUNE's confirmation, jewellery can be made to measure or ring sizes can be adjusted free of charge compared with those available on the Site.

For such work, processing may take up to 10 working days, in addition to normal shipping times.

Products made to measure or modified at the Customer's specific request are excluded from the right of withdrawal under applicable law.

8. Shipping and delivery

LELUNE ships to Italy and to the European Union countries indicated on the Site.

Shipping within Italy costs €5.90 and is free for orders of €49.90 or more. Delivery normally takes 4-7 working days from dispatch, excluding Saturdays, Sundays, public holidays and the days before public holidays, barring unforeseen events or force majeure.

Shipping to other European Union countries costs a flat €20.00, with estimated delivery times of 4 to 7 working days from dispatch, barring unforeseen events.

All orders are entrusted to specialised couriers and travel with insured shipping.

Order processing and delivery times are indicative, run from the date of dispatch and not from the date the order was placed, do not constitute essential terms and may vary during public holidays, company closures or for reasons beyond LELUNE's control.

When the order ships, the Customer will receive an email with the tracking code, which can be used to follow the status of the delivery.

LELUNE uses specialised couriers and carriers for deliveries and reserves the right to choose, on a case-by-case basis, the carrier it considers most suitable for the order's destination.

On delivery, the Customer is invited to check that the number of parcels matches what the courier states and that the packaging is intact, undamaged and has not been tampered with. Any anomalies must be reported to the courier immediately, and the Customer is invited to accept the delivery with a specific reservation or to refuse it, promptly informing Customer Service.

Deliveries are made only to complete addresses suitable for receiving goods. LELUNE reserves the right not to deliver to PO boxes, parcel forwarding or reshipping services, hotels and other accommodation facilities, airports, ports or other addresses that do not allow the recipient to be identified with certainty or the delivery to be carried out properly.

For full details on destinations, costs, preparation and delivery times, please refer to the Shipping Policy.

9. Right of withdrawal

The right of withdrawal is governed by Articles 52 et seq. of the Consumer Code and is reserved exclusively for consumers, meaning natural persons purchasing for purposes unrelated to their business, commercial, craft or professional activity.

The Customer has the right to withdraw from the contract, without giving any reason and without penalty, within 14 days of receiving the product.

The right of withdrawal may only be exercised by the Customer who made the purchase and not by the recipient of a gift.

The Customer may exercise the right of withdrawal by means of any explicit statement of their decision to withdraw from the contract. For this purpose LELUNE provides Customer Service by email at shop@lelunegioielli.it or via WhatsApp on +39 342 167 4657, stating the order number and the products to be returned.

Once the request has been received, LELUNE will provide return instructions and the address to which the product should be shipped.

The product must be returned within 14 days of notifying the withdrawal.

10. Return conditions

For the withdrawal to be accepted, the product must be returned intact, unused, in its original condition, complete with packaging, any certificates, accessories and documentation received with the order, and with the security seal fully intact.

Products that are incomplete, used, worn, altered or damaged, without their original packaging or the documentation received, or with the security seal removed, broken, altered or tampered with, will not be accepted.

The right of withdrawal applies only to the product as a whole and not to individual parts of it.

The Customer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning, pursuant to Art. 57 of the Consumer Code.

If the returned product does not meet the conditions above, LELUNE reserves the right to refuse the return, not to issue a refund and to send the product back to the Customer, without the Customer being entitled to any credit or compensation.

11. Return costs and refunds

Shipping costs for returning the product are always borne by the Customer, who is free to choose the courier.

For greater protection we recommend a tracked shipping service; the Customer remains responsible for the product until it is actually delivered to LELUNE.

Once the product has been received, LELUNE will check that it complies with these General Terms of Sale and will notify the Customer that the return has been accepted.

If the check is successful, the refund will be issued within 14 days of the return being accepted, using the same payment method used for the purchase, unless otherwise agreed between the parties. The time needed for the amount to actually be credited depends solely on the bank or on the provider of the payment method used.

12. Exclusions from the right of withdrawal

The right of withdrawal cannot be exercised for products made to measure or modified at the Customer's specific request, including rings resized after purchase, nor in the other cases provided for by Art. 59 of the Consumer Code.

13. Legal Guarantee of Conformity

All products purchased on the Site are covered by the Legal Guarantee of Conformity provided for by Articles 128 et seq. of the Consumer Code, which protects the Customer against lack of conformity existing at the time the product is delivered and becoming apparent within the period set by applicable law.

The Legal Guarantee is free of charge, applies independently of any commercial guarantees offered by LELUNE and does not require registration.

In the event of an alleged lack of conformity, the Customer must contact Customer Service using the contact details given in these General Terms of Sale, describing the defect and attaching proof of purchase and, where possible, photographs of the product. LELUNE will provide the Customer with the instructions needed to handle the claim and may request further information or documentation where necessary to assess the request.

If the Customer requests a repair or remedy under the guarantee, LELUNE may, where it deems necessary, ask for the jewellery to be returned so that appropriate technical checks can be carried out to establish whether the reported lack of conformity actually exists and whether the Legal Guarantee applies.

The Legal Guarantee only covers original lack of conformity of the product, already existing at the time the Product was delivered and becoming apparent within the periods set by applicable law, provided that the Product has been used correctly, in accordance with its intended use and in compliance with any instructions for use and care provided.

The Legal Guarantee does not apply to defects or damage resulting from improper use, neglect, normal wear and tear, accidents, knocks, falls or other external causes, repairs, modifications or tampering carried out by unauthorised persons, or use not in accordance with the guidance given in the Jewellery Care section of the Site.

Furthermore, the natural characteristics of the materials used to make the jewellery do not constitute a lack of conformity, such as slight colour differences in metals, veining, inclusions, shading or other features typical of natural stones, as well as normal surface oxidation of silver or other metals that may occur over time as a result of wear or contact with external agents.

All rights granted to the Consumer by applicable law remain unaffected.

14. Warranty Extension

The Warranty Extension is a LELUNE Commercial Guarantee, voluntarily offered by Coscia S.r.l., which is in addition to the Legal Guarantee of Conformity without limiting or replacing it or prejudicing the rights granted to the Consumer by law.

The Warranty Extension lasts six months after the Legal Guarantee expires and can be obtained by registering the purchase using the form available on the Site, in the manner and within the time limits stated on the relevant information page.

The activation conditions, scope of cover and any limitations of the Commercial Guarantee are set out on the page dedicated to the Warranty Extension, which forms an integral part of these General Terms of Sale.

15. After-sales service

LELUNE offers its Customers an after-sales service for jewellery purchased on the Site, including, for example, restringing, pearl replacement and other maintenance or repair work.

To request assistance, please contact Customer Service at shop@lelunegioielli.it or via WhatsApp on +39 342 167 4657, stating the order number, a description of the request and any photographs of the product.

Once the request has been received, LELUNE will assess the work required and send the Customer a quote with the related costs and processing times, which must be expressly accepted before the service is carried out.

The cost of shipping the product to the service workshop is borne by the Customer, except where the work is carried out under the Legal Guarantee of Conformity or as otherwise agreed.

16. Jewellery care

To preserve the quality and beauty of LELUNE jewellery over time, the Customer is invited to follow the guidance given in the Jewellery Care section of the Site. Following the instructions on the use, storage and care of the products helps keep their aesthetic and functional characteristics unchanged and is a reference point for the application of the Legal Guarantee of Conformity.

17. Product safety (GPSR)

All products sold by LELUNE comply with applicable European product safety legislation, including Regulation (EU) 2023/988 on general product safety (GPSR), where applicable.

The Customer is invited to use the products in accordance with their intended use, any instructions provided and the guidance given in the Jewellery Care section of the Site.

Information on the manufacturer, any person responsible in the European Union, contact details and the safety warnings applicable to individual products is available on the relevant product pages or in the GPSR – Product Safety section of the Site.

18. Intellectual property

All content on the Site, including trademarks, logos, photographs, images, texts, catalogues, product descriptions, graphic elements, videos, software and any other content, is the exclusive property of Coscia S.r.l. or is used under specific authorisations, and is protected by national and international intellectual and industrial property law.

Any reproduction, distribution, modification, publication, transmission or use, including partial use, of the Site's content without the prior written authorisation of Coscia S.r.l. is prohibited.

19. Processing of personal data

The Customer's personal data are processed in compliance with Regulation (EU) 2016/679 (GDPR), Italian Legislative Decree 196/2003 as amended and applicable data protection legislation.

Personal data provided by the Customer in connection with the conclusion and performance of the contract will be processed solely for purposes related to managing the contractual relationship and in accordance with the Privacy Policy available on the Site. Data will be kept for as long as strictly necessary to achieve the purposes for which they were collected and, thereafter, for the period required by applicable law or necessary to fulfil legal obligations.

How personal data are collected, used, stored and protected is described in the Privacy Policy available on the Site, which the Customer is invited to read before making a purchase.

20. Complaints and customer service

For any request for information, assistance or complaint concerning products purchased or services offered through the Site, the Customer can contact Customer Service by email at shop@lelunegioielli.it or via WhatsApp on +39 342 167 4657.

LELUNE undertakes to handle every request as quickly as possible and to respond in a manner appropriate to the nature of the request.

21. Force majeure

LELUNE cannot be held liable for delay in or failure to perform its obligations where this is due to force majeure or other unforeseeable circumstances beyond its control, including but not limited to strikes, epidemics or pandemics, wars, acts of terrorism, natural disasters, fires, interruptions to transport services or communication networks, measures taken by the competent Authorities or other events that could not reasonably be foreseen.

In such cases the time limits for performing obligations will be suspended for the entire duration of the impeding event. LELUNE will take all reasonable steps to limit the effects of the force majeure event and to resume performance of its obligations as soon as possible.

22. Dispute resolution

Under applicable law, Customers resident in the European Union may use the alternative dispute resolution (ADR) bodies provided for by the applicable legislation, without prejudice to the right to bring proceedings before the competent courts and the other remedies provided by law.

23. Partial invalidity

If one or more provisions of these General Terms of Sale are found to be void, invalid or ineffective, this will not affect the remaining clauses, which will continue to have full effect to the extent permitted by applicable law.

24. Governing law and jurisdiction

These General Terms of Sale are governed by Italian law and, in particular, by Legislative Decree 206/2005 (Consumer Code), Legislative Decree 70/2003 on electronic commerce and other applicable legislation.

For any dispute concerning the validity, interpretation, performance or termination of the sales contract, where the Customer qualifies as a Consumer, the court of the Consumer's place of residence or domicile shall have jurisdiction, as provided for by Articles 66-bis et seq. of the Consumer Code.

Where the purchase is made by a person who does not qualify as a Consumer, the Court of Naples shall have exclusive jurisdiction, unless otherwise required by mandatory provisions of law.

25. Changes to the General Terms of Sale

Coscia S.r.l. reserves the right to change or update these General Terms of Sale at any time, including as a result of changes in legislation or the evolution of the services offered.

Any changes will take effect from the date of their publication on the Site and will not apply to orders already confirmed, which will continue to be governed by the General Terms of Sale in force at the time of purchase.

Last updated: 31 July 2026